Orders and delivery
Know what applies before you pay.
Available delivery methods, charges, and any taxes collected by Tapvero are shown before payment. Additional import charges may apply where checkout does not state they are included.
Import charges can apply unless checkout says they are included.
Contact Tapvero before sending an item back.
Order-specific information
The source of truth depends on how you order.
Shopify checkout shows the available terms for a standard-product purchase. A Custom Stand uses the scope and charges accepted in its written quote.
01Standard products
Review the amount charged at checkout.
For an available standard product, Shopify checkout shows the product total, available delivery methods, shipping charge, and any taxes collected by Tapvero before payment. The checkout total is the amount Tapvero charges for that order.
02International delivery
Local import charges may be collected separately.
An international order can be subject to import tax, customs duty, or carrier handling charges in the destination country. Unless checkout explicitly states that those charges are included, the recipient is responsible for them.
03Custom Stand
Approve the complete written quote before production.
The quote confirms the format, artwork, quantity, price, shipping, production estimate, revision scope, approval terms, and cancellation terms. A contact-form submission is an inquiry, not an order or production approval.
04Returns
Contact Tapvero before sending an item back.
Include the order number, the item involved, and the reason for the request. Tapvero will confirm the applicable instructions for that order. Where mandatory consumer law provides a right to withdraw or another remedy, that right continues to apply.
05Damage, defect, or wrong item
Keep the item and packaging while the issue is reviewed.
Contact Tapvero promptly with the order number and clear photos of the item and packaging. Do not include passwords, payment-card information, or Google account credentials.
Need an order-specific answer?
Send the product, quantity, and destination country.
For an existing order, include the order number. For damage or a wrong item, add clear photos of the item and packaging.